Frequently Asked Questions (FAQ’S)
Didn't find the product you are looking for?
For availability and further details, reach out to our customer support team on WhatsApp at +91-7483763155. Our team is ready to assist you with all your queries promptly. Contact us today!
How long will you take to dispatch it after confirmation oforder?
It usually takes 24-48 working hours for a product to be dispatched from our warehouse. We always strive to process your orders for dispatch as quickly as possible.
Do you stock all original spare parts and accessories formotorcycles?
Yes, we maintain a comprehensive inventory that includes OEM (Original Equipment Manufacturer), OES (Original Equipment Supplier), aftermarket, and imported categories of spare parts and accessories. Detailed information for each product is clearly mentioned in the product's description on our website. Please be assured, we do not sell any used or refurbished products.
What are the conditions under which I can return aproduct?
You can return products if they are damaged in transit, the wrong item was delivered, or if there are product compatibility issues. Please report damaged or incorrect products within 2 days, and initiate other returns within 7 days of delivery. For more details about GEAR UP BIKERS return and exchange policy, click on the link below:
What should I know about exchanging a product?
You can request an exchange within 2 days of delivery, subject to product availability. Items must be returned in their original condition and packaging. Please contact our customer support for assistance with exchanges.
How do you ship the orders?
At GEAR UP BIKERS, we ensure your orders reach you safely
and promptly by partnering with highly reliable couriers like Delhivery, Ekart,
Shiprocket, Amazon Shipping, Blue Dart, Ecom Express, and XpressBees. Shop with
confidence, knowing your products are in trusted hands.
How long will it take to get my order delivered?
After successfully placing your order, delivery takes between 2-6 working days, depending on your location:
- Metro cities: 2-4 days
- Other parts of India: 3-6 days
- North East and J&K: 4-7 days
Note: 24-hour delivery is available in select pin codes in Bangalore on pre-request (applicable on limited SKUs only).
How can i track my order?
To track your order, click on the link below:
Track Your Order
Your tracking information will also be shared via WhatsApp and email. If you encounter any issues, feel free to reach out to our customer support team on WhatsApp. Our agents are happy to assist you.
If you become aware of any fraudulent activity on your account, we recommend that you contact your bank or financial institution immediately to report the incident and take appropriate action to safeguard your account.
Do you ship all over India?
Yes, we ship to over 35,000 pin codes across India. No matter which town or village you stay in, we are happy to deliver your products. Shop now at info@gearupbikers.com .